Privacy Policy

Introduction

SosteBrief ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sostebrief.com, use our tourism services, or interact with us in any way.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Subscribe to our newsletter
• Contact us through forms, email, or phone
• Book tourism services or make reservations
• Participate in surveys, contests, or promotions
• Leave reviews or testimonials

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Emergency contact information
• Passport or identification details (when required for travel)
• Dietary restrictions or medical information (when relevant to services)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visits
• Search terms used on our website

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Processing and managing your tourism bookings and reservations
• Providing customer service and support
• Coordinating travel arrangements with partners and suppliers
• Sending booking confirmations and travel documentation
• Handling payments and billing

Communication

• Responding to your inquiries and requests
• Sending newsletters and promotional materials (with your consent)
• Providing important updates about our services
• Sending emergency notifications related to your travel

Website Improvement

• Analyzing website usage and performance
• Personalizing your browsing experience
• Improving our website functionality and content
• Developing new features and services

Legal and Business Purposes

• Complying with legal obligations and regulations
• Protecting against fraud and security threats
• Enforcing our terms of service
• Conducting business analysis and reporting

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, including:

• Hotels, resorts, and accommodation providers
• Transportation companies (airlines, tour operators, rental car companies)
• Payment processors and financial institutions
• Travel insurance providers
• Marketing and advertising partners
• IT service providers and website hosting companies

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate potential violations of our terms of service
• Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity.

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers and data centers with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• The purpose for which the information was collected
• Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business interests.

Restriction and Objection

You have the right to restrict or object to certain processing of your personal information, particularly for marketing purposes.

Marketing Communications

You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that you may still receive transactional emails related to your bookings or account.

Cookies

You can manage your cookie preferences through your browser settings or our cookie management tool. For more information, see our Cookie Policy.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we implement appropriate safeguards to protect your information.

Third-Party Links

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of New Brunswick, Canada, without regard to its conflict of law principles.

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.