Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and SosteBrief ("Company," "we," "us," or "our") regarding your use of our website located at sostebrief.com and our tourism services.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our website or services.
Company Information
SosteBrief is a Canadian tourism company located at:
Services Description
SosteBrief provides tourism and travel services throughout Canada, including but not limited to:
- Guided tours and excursions
- Accommodation booking and arrangements
- Transportation coordination
- Travel planning and consultation
- Cultural and adventure experiences
- Group and individual travel packages
Eligibility
To use our services, you must:
- Be at least 18 years of age, or have parental/guardian consent if under 18
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete information when requested
- Comply with all applicable laws and regulations
Booking and Reservations
Booking Process
When you make a booking with SosteBrief:
- You are making an offer to purchase our services
- Your booking is confirmed only when we send you a confirmation
- All bookings are subject to availability
- We reserve the right to refuse any booking at our discretion
Pricing and Payment
- All prices are quoted in Canadian dollars unless otherwise specified
- Prices are subject to change without notice until booking is confirmed
- Payment terms will be specified at the time of booking
- Additional charges may apply for special requests or services
- Taxes and fees may be added to the quoted price
Deposit and Payment Schedule
- A deposit may be required to secure your booking
- Full payment is typically due 30 days before travel date
- Payment schedules may vary depending on the service type
- Late payment may result in booking cancellation
Cancellation and Refund Policy
Customer Cancellations
Cancellation fees and refund eligibility depend on the timing of your cancellation:
- More than 60 days before travel: Full refund minus processing fees
- 31-60 days before travel: 50% refund
- 15-30 days before travel: 25% refund
- Less than 15 days before travel: No refund
Certain bookings may have different cancellation terms, which will be clearly communicated at the time of booking.
Company Cancellations
We reserve the right to cancel services due to:
- Insufficient enrollment
- Weather conditions or safety concerns
- Force majeure events
- Government restrictions or regulations
In case of company cancellation, you will receive a full refund or the option to reschedule.
Travel Documentation and Requirements
You are responsible for ensuring you have:
- Valid passport or identification as required
- Appropriate visas or travel permits
- Required vaccinations or health certificates
- Travel insurance (strongly recommended)
- Understanding of local laws and customs
Health and Safety
Health Requirements
- You must be in suitable physical condition for activities
- Inform us of any medical conditions that may affect your travel
- Follow all safety instructions provided by guides and staff
- Use appropriate protective equipment when provided
Risk Acknowledgment
You acknowledge that travel and outdoor activities involve inherent risks, including but not limited to:
- Weather-related hazards
- Wildlife encounters
- Transportation risks
- Physical exertion and potential injury
- Remote location challenges
Conduct and Behavior
All participants must:
- Treat guides, staff, and other participants with respect
- Follow all local laws and regulations
- Respect cultural sites and natural environments
- Not engage in illegal or inappropriate behavior
- Follow instructions from tour leaders and guides
We reserve the right to remove any participant who violates these standards without refund.
Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the cost of services provided
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for third-party service provider failures
- Force majeure events release us from contractual obligations
- You participate in activities at your own risk
Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering:
- Trip cancellation and interruption
- Medical expenses and emergency evacuation
- Lost or damaged luggage
- Personal liability
- Adventure sports coverage (if applicable)
Intellectual Property
All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or logos without authorization
- Create derivative works based on our content
- Remove copyright or proprietary notices
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Website Use
Permitted Use
You may use our website for legitimate purposes related to our tourism services. You may not:
- Use the website for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality or security
- Submit false or misleading information
- Violate any applicable laws or regulations
User Content
If you submit reviews, comments, or other content to our website:
- You grant us a license to use, display, and distribute your content
- You represent that your content is accurate and non-infringing
- We reserve the right to moderate or remove content
- You remain responsible for your submitted content
Third-Party Services
We work with various third-party providers including hotels, transportation companies, and activity operators. While we strive to work with reputable partners:
- We are not responsible for third-party service quality
- Third-party terms and conditions may apply
- We act as an intermediary for many bookings
- Direct complaints should be addressed to the service provider
Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters or severe weather
- Government actions or travel restrictions
- Labor strikes or civil unrest
- Pandemic or health emergencies
- Technical failures or infrastructure problems
Dispute Resolution
Informal Resolution
We encourage resolving disputes through direct communication. Please contact us at [email protected] or +1 4734745562 to discuss any concerns.
Formal Proceedings
If informal resolution fails:
- Disputes will be governed by the laws of New Brunswick, Canada
- Legal proceedings must be filed in New Brunswick courts
- Mediation may be required before litigation
- Class action lawsuits are waived where legally permissible
Modifications to Terms
We may update these Terms periodically. When we do:
- We will update the "Last updated" date
- Significant changes will be communicated via email or website notice
- Continued use of our services constitutes acceptance of new terms
- You should review these Terms regularly
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms, along with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and SosteBrief regarding the use of our services.
Contact Information
For questions about these Terms of Service, please contact us:
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.